Welcome to the system status feed where we will keep you up to date with what is happening with our services, from faults in our equipment to more generic problems on the Internet. http://status.nildram.net/Status en-GB Fri, 08 Aug 2008 00:43:09 GMT Tue, 11 Mar 2008 18:05:16 GMT RSS Generator Over the next few months Nildram will be making changes in the delivery of your broadband service to be able to offer improved products and services. How will the engineering work affect your service? These changes will mostly go unnoticed, with minimum disruptions. During the engineering work, you may experience a brief outage of approximately five to ten minutes. It is possible that you may be unable to access your Broadband service immediately after the work has been carried out. If this happens, simply power-down your modem or router and leave it switched off for at least 30 minutes. Then switch your modem/router back on and the service should connect as usual. In order to reduce any potential technical issues please ensure that your broadband equipment is using the latest firmware or software drivers, for further information please refer to your hardware manufacturers support site. Further to this please check that your broadband hardware is configured with the following settings: User Name : (your username)@gotadsl.co.uk (all in lowercase) VPI: 0 VCI: 38 PPP Type/Encapsulation: PPPoA (PPP over ATM) NOT PPPoE Framing: VC-MUX Modulation/Mode: Auto or G.DMT/Multimode If you are still experiencing problems after performing this process, please request technical assistance from the Nildram Technical Helpdesk by calling 0871 230 9293. We appreciate your patience during this period and apologise in advance for any inconvenience this may cause you. Regards, Broadband Team Nildram http://status.nildram.net/Status/StatusDetail.aspx?Maintenance=false&AlertGroupID=1&ID=496#965 Tue, 04 Mar 2008 18:05:26 GMT PLEASE NOTE - THIS DOES NOT AFFECT ANY USER WHO HAS A STANDARD login@gotadsl.co.uk USERNAME. ============================================= IMPORTANT NOTICE FOR ALL CUSTOMERS USING A gotadsl.co.uk/login-vnet OR gotadsl.co.uk/login-snet USERNAME. On the 18th December 2007 we sent written notification directly to all customers using legacy accounts. This notified the customers of their new account and IP details and provided 21 days for users to change the details on their router/modem. Please see the below for further information: We are in the process of migrating all customers who are using accounts based on legacy systems across onto our current platforms. This will provide additional functionality for customers and ensure that the service is on a maintained and resilient system. In order to move customers from the legacy systems some account details will need to be updated. To ensure that the transition over to the new platform is smooth for customers we have already created the new accounts on our admin system. NO CHANGES WILL TAKE EFFECT UNTIL THE NEW DETAILS ARE UPDATED ON YOUR ROUTER/MODEM The new account details are already live, and you can change over to these at any point before 23/01/08 Please note any DNS records pointing to your current IP address/es will need to be updated with your new IP information. If you are using a vnet or snet account please contact support to confirm your account details. IF YOU ARE NOT USING A VNET OR SNET ACCOUNT THERE WILL BE NO CHANGES TO YOUR ACCOUNT SETUP. http://status.nildram.net/Status/StatusDetail.aspx?Maintenance=true&AlertGroupID=4&ID=469#906 Tue, 08 Jan 2008 13:22:36 GMT We are continuing with the decommissioning of the Trinite legacy platforms. We are currently auditing the inbound and outbound usage through the email servers relay.vnet.co.uk, vnet.co.uk and vnet2.co.uk Customers using these emails to send outbound mail will receive an auto response advising them that they need to update their settings. If you are a Nildram DSL customer please update your SMTP server to smtp.nildram.co.uk Please see below a copy of the email response customers will receive. We will also be monitoring usage over the next 7 days to contact those customers who are still using the server. IMPORTANT INFORMATION ABOUT YOUR OUTBOUND EMAIL SERVICE PLEASE DO NOT RESPOND TO THIS EMAIL. The outbound mail server which you are currently using is due to de decommissioned in 7 days. If you are a Nildram DSL customer please change your SMTP settings to SMTP.nildram.co.uk If you have DSL supplied by another company please contact your DSL Service Provider to confirm the SMTP settings you need to use. If you have any queries please contact support. http://status.nildram.net/Status/StatusDetail.aspx?Maintenance=true&AlertGroupID=4&ID=469#1010 Tue, 08 Apr 2008 10:11:48 GMT In order to increase security on our Windows webspace servers, we have implemented additional security measures. Please be aware that if an user details are entered incorrectly more than once within 10 seconds you will receive an error stating "Service Unavailable". If this should occur please re enter the correct details after a further 10 seconds and access will be granted. If you have any ongoing issues please contact support. http://status.nildram.net/Status/StatusDetail.aspx?Maintenance=false&AlertGroupID=5&ID=537#1056 Thu, 24 Jul 2008 10:53:34 GMT All customers with Windows Webspace will be unable to access their control panel at www.userarea.co.uk Engineers are investigating as a high priority and updates will be provided as they become available. Please accept our apologies for any inconvenience caused by this outage. http://status.nildram.net/Status/StatusDetail.aspx?Maintenance=false&AlertGroupID=5&ID=538#1057 Wed, 06 Aug 2008 15:43:56 GMT